Shailesh Vimmi Craigslist founder Craig Newmark answered the first hour question succinctly:
“Customer service.” He went on to explain (or expand) that he also
worked on current projects, services for military families and veterans,
and protecting voting rights. But customer service is what Newmark does
every single day at Craigslist, responding to user complaints and
smiting scammers and spammers. He almost certainly has bigger fish he
could pitch in on every day, but Newmark says customers service “anchors me to reality.”
http://drshaileshthaker.co.in/what-leaders-do-in-the-first-hour-of-a-day.html
